Privacy Policy

1. Overview

A. Introduction

Welcome to Studs Cleaning Crud LLC’s (“we”, “our”, “Our Company”, “us”) Privacy Policy. This document outlines the terms and conditions governing the collection, processing, and protection of your (“you”, “your”) personal information when you interact with our https://studscleaningcrud.com/ website, as well as our submission forms, any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”) or engage in any form of correspondence with us.

B. Other Definitions

Submission Forms (“submission forms”, “Submission Forms”): refers collectively to any form you fill out with personal information.

2. What Data Do We Collect? 

A. What We Collect

We collect the following data:

  • Personal identification information – Name, email, address, phone number
  • Information concerning the reason you are contacting us, including:
    • Services you are Interested In
    • Any Comments you Entered in Text Fields on our Submission Forms
  • Your consent to allow us to send you exclusive promotions, offers, and updates via email and/or SMS
  • Transaction Data (data is in anonymous form):
    • Payment Method, Transaction Date
    • Checkout Interaction – how you interact with our payment processor’s integrated fields in our submission forms
    • Browser type, device type, IP address, geographic location transaction took place, timestamp transaction took place, country payment method issued
    • Transaction Success/Failure Rates with Us
    • Transaction History with Us – including all the data in “Transaction Data” as well as number of different payment methods associated with your device and IP address
  • Your consent to allow us to store all of the above collected data
B. Cookies

Cookies are small text files that are placed on your device by your web browser and often include an anonymous unique identifier. For more information about cookies visit: https://allaboutcookies.org

Third Party Cookies Disclosure 

We partner with third parties to provide you with additional features. By using the Site or engaging with third party plugins and widgets, such third parties may place session or persistent cookies, or similar technologies on your device. The use of these cookies is subject to the third party’s own cookie policies.

3rd Party Cookies on Our Site:

  1. JotForm

JotForm’s cookie policy applies: https://www.jotform.com/cookie-policy/  

For any of the cookies provided by JotForm we list in this Privacy Policy, a detailed description of each one and their purpose on our Site can be found here: https://www.jotform.com/cookie-policy/cookie-list/ 

  1. hCAPTCHA

hCAPTCHA’s privacy policy applies: https://www.hcaptcha.com/privacy 

3rd Party Cookies Unique to Our Submission Forms that Require Payment

  1. Stripe

Stripe’s cookie policy applies: https://stripe.com/legal/cookies-policy  

For any of the cookies provided by Stripe we list in this Privacy Policy, a detailed description of each one and their purpose on our Site can be found here: https://stripe.com/cookie-settings 

C. Cookies on our Site

Strictly Necessary Cookies 

We use cookies that are essential for you to browse the Site and use its features, such as accessing secure areas of the Site or filling out our submission forms.

  1. JOTFORM_SESSION

Provider, Duration, Party: jotform.com, 30 days, 3rd Party

  1. g_state

Provider, Duration, Party: jotform.com, 6 months, 3rd Party

Description: track the state of the submission form, including any form fields that have been filled out, user selections, or other interactions with the submission form. This information helps ensure a seamless and consistent user experience when filling out the submission form. 

Functionality Cookies

Our Site is protected from spam, bots, and scripts with hCAPTCHA. Intuition Machines Inc.’s privacy policy and terms of service apply:

Intuition Machines Inc. Privacy Policy: https://www.hcaptcha.com/privacy 

Intuition Machines Inc. Terms of Service: https://www.hcaptcha.com/terms 

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. This allows us to improve the performance and design of our Site and services. They may collect information about your device type, operating system, browser, IP address, information on actions taken on the Site, the dates and times of your visits, domain, referring URLs, and other system settings. Additionally, analytics cookies may provide third parties with the previously mentioned data, for identical purposes. 

  1. Guest [x3]

Provider, Duration, Party: jotfor.ms / jotform.com / www.jotform.com, 1 month, 3rd Party

Marketing Cookies

Marketing Cookies allow us to track the effectiveness of our marketing efforts and your interaction with our Site, allow you to share content, and provide additional features and content to the Site. Also, marketing cookies may provide the third parties we partner with information about your visit to our Site so they can better understand your preferences and present you with advertisements for products and services which may be of interest to you.

  1. userReferer [x2]

Provider, Duration, Party: jotfor.ms / jotform.com, 1 month, 3rd Party

D. Cookies in our Submission Forms that Require Payment
  • All cookies listed in the “Cookies on our Site” section

Cookies unique to our Submission Forms that require payment are listed & categorized below.

Note that some of these cookies will only be present in your browser if you sign up for or use Link, Stripe’s 1-click solution for secure online payments. Refer to the following links below for more information:

Stripe’s Privacy Policy: https://stripe.com/privacy 

Stripe’s Privacy Center: https://stripe.com/legal/privacy-center 

Stripe’s Cookie Policy: https://stripe.com/legal/cookies-policy 

Strictly Necessary Cookies 

  1. _stripe_mid

Provider, Duration, Party: www.jotform.com, 1 year, 3rd Party

  1. _stripe_sid

Provider, Duration, Party: www.jotform.com, 1 day, 3rd Party

  1. m

Provider, Duration, Party: .m.stripe.com, 2 years, 3rd Party

Preference Cookies

Preference cookies are meant to enhance your user experience by storing settings and configurations chosen by you.

  1. Link.auth_session_client_secret

Provider, Duration, Party: js.stripe.com / crypto-js.stripe.com, N/A, 3rd party

  1. __Host-LinkSession

Provider, Duration, Party: checkout-cookies.stripe.com / merchant-ui-api.stripe.com, 1 year, 3rd party

  1. pay_sid

Provider, Duration, Party: Stripe, 1 year, 3rd Party

Analytics Cookies

  1. elements_session

Provider, Duration, Party: js.stripe.com, N/A, 3rd Party

Advertising Cookies

  1. __Secure-webchat_qualification

Provider, Duration, Party: .stripe.com, 1 week, 3rd Party

E. Removing/Disabling Cookies

Managing your cookies and cookie preferences must be done from within your browser’s options/preferences. 

3. How Do We Collect Your Data? 

We collect and process data when you: 

  • Voluntarily visit and/or fill out our submission forms
  • Voluntarily visit our website or other media channels

4. How Do We Use Your Data?

We collect your data in order to:

  1. Send you via email and/or SMS exclusive promotions, offers, and updates as well as fulfill the specific services you have requested
  2. Call you
  3. Fulfill the Services you desire
  4. Improve our marketing and service offer efforts
  5. Improve the performance and design of our Site
  6. Reduce the risk of fraud on our submission forms requiring payment

5. Who Do We Share Your Data With?

Your privacy is important to us, and we are committed to transparent and responsible handling of your personal data. We do not sell your personal information to any third parties, including your phone number and your consent to receive SMS from us. We do not share your personal information with any third parties unless the following situation(s) occur:  

  1. If Required by Law: We may disclose your personal information to third parties as permitted or required by applicable laws, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
  2. Filling out our Submission Forms that require Payment: Stripe, our third party payment processor, will collect certain transactional data, personal data, and other data to help prevent fraud.

Stripe defines you as an “End Customer” when you interact with our Stripe integrated fields on our submission forms and enter payment method data. As an “End Customer”, Stripe may process and/or share your personal data with other third parties (all data is in anonymous form). Refer to the following links for more information:

Stripe’s Privacy Policy: https://stripe.com/privacy 

Stripe’s Privacy Center: https://stripe.com/legal/privacy-center

Additionally, Stripe considers you an “End User” if you sign up for or use Link on our submission forms. As an “End User”, Stripe may process and/or share your personal data with other third parties. Refer to the following links for more information:

Stripe’s Privacy Policy: https://stripe.com/privacy 

Stripe’s Privacy Center: https://stripe.com/legal/privacy-center

6. How Do We Store Your Data?

Any storage and processing of data is conducted in compliance with applicable data protection laws. Below outlines how we store your data:

  1. Customer Relationship Management (CRM) System: All collected data is securely stored in our Customer Relationship Management (CRM) system. Our CRM system is designed to ensure the confidentiality and integrity of your personal information. 
  2. Submission Forms via JotForm: When you fill out our submission forms, JotForm will securely store submission form data. JotForm does not sell or access your submission form data. In some cases submission form data may be securely stored on third party servers, including Amazon Web Services and Google Cloud.

You can refer to JotForm’s privacy policy here:

https://www.jotform.com/privacy/ 

You can learn more about JotForm’s robust security measures here:

https://www.jotform.com/security/ 

7. How Long Do We Retain Your Data? 

We will maintain your data for our records:

  • As long as it is required for our legitimate purpose
  • As long as it is required to perform our contractual obligations and fulfill the services our customers desire
  • As long as we have your consent

Or, if applicable:

  • such period as is required or permitted by law or regulatory obligations which apply to us 

We will either delete or render your personal data anonymous when it is no longer required.

8. What are Your Data Protection Rights?

The right to Opt-Out of Communication Preferences: You have the right to manage your communication preferences with us. If you wish to opt out of receiving SMS and/or email communications from us, you can do so at any time. Each email we send includes an opt-out link in the footer, allowing you to easily unsubscribe. For SMS communications, you can reply with “STOP” to cease receiving messages.

We respect your choices and will promptly update our records to reflect your communication preferences. If you have any concerns or wish to exercise your communication preference rights, please contact us at: help –at– studscleaningcrud.com.

The right to access – You have the right to request Our Company for copies of your personal data, under certain conditions.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at help –at– studscleaningcrud.com. If you make a request, we have forty-five (45) days to respond to you.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

A. Automatic Agreement

After this Privacy Policy has been updated, your subsequent use of our Site, correspondence with us, or provision of personal information means you agree to the revised terms. You should review this Privacy Policy each time you visit the Site for changes.

Our Privacy Policy is incorporated into our Terms of Service. If you have access to this Privacy Policy, you also agree to be bound by our Terms of Service, which governs acceptable interaction and use of our Site.

Please review our Terms of Service:

Terms of Service

Refer to the final section, titled “Privacy Policy Last Updated” to see the month and year the Privacy Policy was last updated. 

10. Contact Us

Email us at help –at– studscleaningcrud.com if you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights. Please do not hesitate to contact us. 

11. Privacy Policy Last Updated

 August 2024